Privacy & Refund Policy

Last Updated: 2025-09-20

At Vimageo, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect

  • Personal Information: When you sign up for an account or use our services, we may collect personal information such as your name, email address, and contact details.

  • User-Generated Content: Any images, videos, or annotations you upload, create, or share through Vimageo.

  • Third-Party Integrations: If you connect your Google Drive, Box, Slack, Dropbox, or OneDrive accounts, we will access relevant data from these services as per your consent.

2. How We Use Your Information

We use your information for the following purposes:

  • - To personalize and optimize your experience.

  • - To communicate with you about updates, promotions, and other relevant information.

  • - To process your files, annotations, and sharing requests.

  • - To provide customer support and address any inquiries or issues.

  • - To comply with legal obligations.

3. Data Storage and Security

We take reasonable measures to protect your personal data. Your files are stored securely in our infrastructure, and third-party integrations, such as Google Drive, Box, Slack, Dropbox, and OneDrive, are subject to their respective privacy policies and security protocols.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your data in the following circumstances:

  • - With your consent, for third-party integrations or services you connect.

  • - If required by law, to comply with legal obligations or protect the rights and safety of Vimageo, our users, or the public.

5. Your Choices

  • Account Settings: You can manage your account settings, including preferences for notifications and connected third-party accounts.

  • Data Deletion: You can request the deletion of your data, including uploaded files and annotations, by contacting us or through your account settings.

  • Third-Party Services: You can revoke access to your Google Drive, Box, Slack, Dropbox, or OneDrive at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and improve our services. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Vimageo is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

8. Refund Policy

Vimageo processes all payments through Paddle, which acts as our Merchant of Record. All transactions are subject to Paddle's Terms and Conditions and refund policies.

We generally do not offer refunds unless one of the following conditions applies:

  • - Duplicate Charge: If you were mistakenly charged multiple times for the same service.

  • - Technical Issues: If a system error or bug on our end prevents you from accessing the service after purchase.

  • - Failure to Deliver Service: If we are unable to provide the purchased service due to unforeseen circumstances.

  • - Billing Errors: If an incorrect charge was applied due to a processing error.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us here.

By using Vimageo, you agree to the terms of this Privacy Policy.